How fast we reply

Buyers

When you	We	Within
Make an offer in the console	Reply to it in the same conversation	30 minutes
Message us in the console	Reply	4 hours
Apply for access	Review your application and tell you the outcome	4 hours
Request a sample	Send the sample, or tell you what we need for it	24 hours
Ask for a quote	Send an indicative quote, signed off by the data owner	24 hours
Ask us to source data	Tell you what we can find	24 hours
Agree a price	Send the licence to sign	24 hours

Data owners

When you	We	Within
Send us your details, by the form or by email	Tell you whether we’re interested, give you an indicative price and send your upload link	4 hours
Upload a sample	Send you an indicative offer	12 hours
Accept our offer	Send the agreement to sign	24 hours
Have a buyer pay for your data	Pay your share, with a statement	30 days of each buyer payment

Partners

When you	We	Within
Introduce a company	Write to the owner, with you in copy	4 hours
	Put our estimate on your board	24 hours
	Have the owner on a call with our team	3 days
Apply to Grepped Partners	Tell you the outcome	24 hours
Have a buyer pay for one of your companies	Pay your share	10 business days of the buyer paying

The 3-day call depends on the owner being free to talk. If they can’t make it, we tell you and keep things moving by email.

Everyone else

Any other email to e@grepped.ai gets a reply from our team within 24 hours.

Payment times are set in each signed agreement, and the agreement wins if it says something different.